Resolved
At 09:00 CET, our service experienced an unexpected outage due to an issue with AWS. We understand how much you rely on our service, and we sincerely apologize for any disruption this may have caused.
Our team actively worked with AWS to investigate the root cause and ensure that measures were put in place to prevent similar issues in the future.
The core issue was fixed by 10:35 AM UTC on October 20th, with most services recovering shortly after. Some residual impacts took a few more hours to resolve completely, and the final remaining issue, where the summary page was not updating with new responses, was fully resolved as of October 23rd, around 12:30 PM UTC.
Thank you for your patience during the incident. Your continued support means a lot to us, and we remain committed to providing you with a reliable service.
REF: ZD 902803 | INC-119
Posted Oct 20, 2025 - 12:01 CEST
This incident affected: Forms / Renderer (Open/Load forms, Submit responses, Media), Developer Platform (Create API, Responses API, Webhooks API, Developer Portal), Admin (Account Settings, Subscription), Builder / Create UI (Form creation, Publish form, Email Follow-ups, Media), Connect/Integrations (Integrations, Webhooks), Results (Insights, Summary, Responses), Share Panel (Share link, Embeds), Workspaces, Teams & Templates (Log-in/Applications (OAuth), Form templates), Public Pages (Pricing page, www.typeform.com, Blog, Public Template Gallery), and Back-End.